The London Animal Hospital
Who We Are
The London Animal Hospital Ltd. are a leader in the provision of veterinary healthcare and support. The online services are delivered in association with carefully selected business partners. Please visit the 'Contact us' section for contact information on The London Animal Hospital Ltd.
The services covered by this policy
What we mean by personal information
When we refer to personal information in this policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don't mean general, statistical, aggregated or anonymous information (the types of personal information we will collect will be information that is used for the purposes of providing excellent veterinary care for your pats and no more).
Your use of our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this policy. Should we choose to change our policy for any reason the changes will be notified in writing to our Clients and also updated on our Terms and Conditions. If you are an on-line Client this policy will be applied subject to any particular limitations or preferences you made as part of the registration procedure.
How we collect information about you
You may provide personal information when communicating with us. (i.e. when you fill out your registration form to become a client or sign up for additional services). You may order a product or a service and give your name, e-mail address, delivery address, credit or debit card number and expiry date (or relevant bank account details), so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number. If you enter a competition or promotion we will ask for your name, address and e-mail address and any other relevant information. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (as described below). It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent. It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided.
How we use your information
We may use your information to confirm that your orders have been received, to validate you as a registered Client when using our services and calling our Reception desk, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and to prosecute those responsible, or to invite you to form part of our consumer panel or research groups. We may use personal information collected about you to contact you by post, phone and electronic mail (that is email, picture, video, and SMS) about functionality changes to our web site, services or changes to our terms and conditions of use and to communicate with you about your Client benefits and advise you regarding the use of our services, unless you opt out of such communication during the registration process (or subsequently by contacting The London Animal Hospital Ltd.). We may use the information collected about you to contact you by post or phone about new offers and services offered by The London Animal Hospital Ltd. We may also contact you by electronic mail for these purposes subject to any preferences selected by you. We may contact you by post, phone and, by electronic mail about new goods, services or offers and we may use personal information collected about you to personalise your visits to our web site and recommend goods or services to you. We also use the information to help us develop the design and layout of our web site to ensure that our sites are as useful and enjoyable as possible.
Other information we may collect
We may collect traffic data related to you use and access to our services. Such data would include time spent online. We may also use this information for marketing our services and to understand and keep you informed about what is the best Internet access package for you according to your use of the services. We may provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. If you are an on-line Client, the information collected from the website is not anonymous. We use this information along with your preferences to tailor content, services and offers for you.
Why we collect your Information
We will process your personal information so that: We can process your booking and any orders for goods and/or services that you place with us; We can fulfil our obligations under any contract for the supply of any goods and/or services subject always to the terms and conditions relating to said supply; we can deal with the general queries that you raise from time to time by email, post or telephone etc.
How long do we keep your information
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.
Disclosing your information to third parties
The London Animal Hospital Ltd. reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users. We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. We sometimes use other companies to provide some of our services, or to provide services to us or distribute our products. These companies can only process this information on behalf of The London Animal Hospital Ltd. and will only be processed according with our instructions and applicable data protection legislation, they will not be used for sales or marketing purposes.
How we protect your information
When you review your account information or order products, The London Animal Hospital Ltd. offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
A cookie is a piece of information that is stored on your computer's hard drive by your web browser, or stored as a temporary object in your web browser for the time of that connection.
During the registration process we allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a client and provide you with the services you require. The type we use is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie. How they work:
- Limit how often you see a particular advertisement or announcement on our web site
- Identify your preferences when customising content for you
- Provide you with relevant self-help information
- Record how many times you visit a page or advertisement
- Limit and record how often you can vote in our polls
- Confirm you are a registered user and save your login details when accessing certain services on our website
- Collect statistics on the use of our services
Other companies which advertise or offer their products or services on our web sites may also allocate cookies to your computer. These cookies are used:
- To serve advertisements on our site and track whether these advertisements are clicked on by users
- To control how often you are shown a particular advertisement
- To tailor content to your preferences
- To count the number of anonymous users of the site
- To provide security within shopping baskets or transactions
The types of cookies they use and how they use the information generated by them will be governed by those companies' Privacy Policies. We have no control over these. Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. For further information on cookies and how to manage them you can go to www.allaboutcookies.org
How you can manage your privacy preferences
Collection of information
We automatically log visitors domain and IP address by programming. This data is used to see where the site is being used to ensure coverage, and for click stream analysis to help better understand site usage, so that we may improve our service to you. We do not identify the user but only the computer that is being used to view the site.
Cookies are used temporarily to store information. Cookies are specific to the server that created them and cannot legally be accessed by other servers, which means they cannot be used to track your movements around the web.
Subscribing to services
When requesting information, you may be asked for your e-mail address, and/or your name and postal address. The information requested is then sent to you using the personal details received. We will not pass your details to any third parties unless it is to assist us in responding to your request, comments etc. By subscribing to a service you offer your information in return for services; you consent to such a transfer. The London Animal Hospital Ltd. always provides the option to unsubscribe to services at any time.
The London Animal Hospital Ltd. have taken all the relevant security measures to protect any personal data received from loss, misuse and alterations of customer data under our control. While we cannot guarantee that loss, misuse or alterations of data will not occur, we use our best efforts to prevent this.
Accessing your information
You may request details of the information, which we hold on you. If you wish to do this there will be a fee of £10.00. All requests to access information should be sent by email to firstname.lastname@example.org.